TERMS AND CONDITIONS

Please note that these Terms and Conditions are subject to change without notice.

Covid19 and General Hygiene

For the safety and comfort of our crew and all passengers, please use hand sanitisers that are available throughout the vessel. Continue to observe common courtesies such as covering your nose/mouth when coughing or sneezing and utilising the supplied tissues, hand santiser and bins provided. Do NOT board the vessel if you are feeling unwell. Thank you for your support in maintaining a hygienic environment for everyone.

Cruise Times

Departure times are subject to change depending on booking numbers and weather conditions. See Payment and Cancellation Policy for further details

Accessibility

Wheelchair access is limited. Please contact our staff before your cruise so we can make sure we are on hand to provide assistance to you on arrival and boarding the boat.

Children

All children must be under parental supervision at all times and are not permitted to move about the vessel unless accompanied by a parent or adult supervisor. Child age is 3 – 14 inclusive. Infants (ages 0-2) are permitted on board free of charge. 

Smoking/Vaping

Our vessel has a smoking designated area that will be indicated by crew on boarding. It is at the Skipper’s discretion to announce if this area is to change or to become unavailable depending on the needs of other guests. The Skipper’s word is final and non-negotiable.

Footwear

Comfortable, non-slip shoes or sandals with rubber soles are recommended.

Food Allergen Statement

We endeavour to provide safe food for all our passengers.  Please give sufficient notice when booking so that the staff are able to provide alternative foods to cater for any intolerances or allergies. Our staff applies careful measures to limit cross contamination. However, due to logistical constraints with regard to limited areas of storage and confined food preparation areas, we do not guarantee a 100% safe environment for anyone suffering a severe food allergy (anaphylaxis). All persons with known allergies must travel with sufficient medication and an action plan to manage their condition. Some areas of our operation do not have access to immediate medical help.

Marketing

We reserve the right to use any photos taken of passengers during our charters.  When onboard the vessel passengers will be verbally notified during the safety briefing if photos are to be taken for the purpose of marketing. If you DO NOT want us to use your photos, please contact our administration on 0459 539 653 or email admin@maluventures.com.au. We endeavour to be respectful of using images at all times.

PAYMENT AND CANCELLATION POLICY

We reserve the right, if we consider it necessary, (due to weather conditions, mechanical breakdown or other factors) to cancel a charter, and an option will be provided to reschedule or receive a refund.

Day Trips/Sunset Cruises

Full payment is required at time of booking. No refund available if you cancel your cruise within 72 hours of departure.  If Malu Ventures cancels a cruise due to unfavourable weather or mechanical issues then a full refund will be provided or the option to rebook at a later date.  We reserve the right to cancel cruises if minimum numbers are not met.

Overnight Charters

20% deposit required to secure charter at time of booking. Cancellation of charter by client outside of four (4) weeks prior to departure date will be given a full refund less any monies already spent in preparation for the charter (including any bank fees payable). Cancellation of charter by client within four (4) weeks prior to departure date will result in 20% deposit being retained. Any other monies will be refunded, less any bank fees payable.

Full payment must be received 2 days prior to charter date.   Some overnight/extended charters will be required to complete a Charter Agreement which will be arranged at time of booking. Cancellation by client during charter will be charged full charter rate as per quote/charter agreement.

Extended Charters (two or more nights)

20% deposit required to secure charter at time of booking. Cancellation of charter by client outside of six (6) weeks prior to departure date will be given a full refund less any monies already spent in preparation for the charter (including any bank fees payable). Cancellation of charter by client within six (6) weeks prior to departure date will result in 20% deposit being retained. Any other monies will be refunded less any bank fees payable. Cancellation by client during charter will be charged full charter rate as per quote/charter agreement.

Full payment must be received 2 days prior to charter, unless otherwise agreed. Some overnight/extended charters will be required to complete a Charter Agreement which will be arranged at time of booking.

Behaviour

The Skipper can at any time, terminate a charter for any reason, including but not limited to; illness, disease, injury, psychological problems of the passengers, vulgar or improper conduct, abuse of alcohol or drugs, or refusal to obey any laws or regulations and return to the point of embarkation or the nearest and/or safest port, if the Skipper believes in his or her sole opinion, the safety of the vessel or its passengers are at risk, or in circumstances where the passenger refuses to comply with the Skipper’s directions. Malu Ventures and crew/staff will not be liable for any costs or expenses incurred directly or indirectly associated with the termination of the charter or in declining to carry a passenger or for the involuntary disembarkation of a passenger.

DISCLAIMER

Our charters/cruises are subject to the risks and perils associated with travel at sea, including death, loss, damage and injury arising out of or in connection with tides, weather and navigation of other crafts.  We will not be held responsible for any unforeseeable events or breakdowns which may affect or alter charters/cruises nor be responsible for any death, loss or injuries to any person or property when onboard our vessels or during tours. You enter into this agreement and book and travel on our vessels at your own risk.